Exchange and Return Policy

At Zawaar Skincare, your satisfaction is our priority. If you're not fully happy with your purchase, we offer a 7-day exchange or return policy to make your shopping experience worry-free.

Eligibility Criteria:

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging.

  • You must request a return or exchange within 7 days of receiving your order.

  • The item must not be damaged or altered in any way by the customer.

Non-Returnable Items:

We cannot accept returns or exchanges on:

  • Used or opened skincare products

  • Items purchased on sale or discount

  • Items without original packaging

  • Items returned after 7 days

Damaged or Incorrect Items:

If you receive a damaged, leaking, or wrong item, please contact us within 48 hours of delivery. Share your order number and clear photos of the issue via:

We will replace or refund the item at no extra cost after verifying the issue.

Return Process:

  1. Contact us via email or WhatsApp with your order details and reason for return.

  2. Our team will guide you through the return process.

  3. Once we receive and inspect the item, we’ll approve your refund or exchange (based on your choice).

  4. Refunds (if applicable) will be processed within 7 working days to your original payment method or bank account.

Return Shipping:

  • Customers are responsible for return shipping charges unless the product is damaged or incorrect.

  • We recommend using a trackable courier service to return your item.

For any questions or assistance, feel free to contact us.

Zawaar Skincare – Safe. Simple. Satisfying.